Good Advice for buyers and sellers of technology services

Small Business Technology: Tech Support

Though it has been awhile since I have been to Fast Company - this article is right on the money. In a client meeting yesterday the big discussion was "technology dependence" They wanted to know if they were dependent on the technology that they had been sold as part of deal that never was completed. We realized that they weren't but they easily could have been.

Some other points from the article include:

  • Ease into technology - don't try and do it all at once.
  • Recognize that communication is critical (and that goes for me as a supplier too.) I also consider this to be one of my strengths.
  • Know that your technology is an investment. Depending on what you want to do - your technology could be a drain on your bottom line or it can boost it significantly. Whichever it is be sure to budget for it.
  • Make sure that you tell them what isn't working for you. Like most normal humans an IT specialist isn't a mind reader. The technology probably works for them because they do it every day. They don't know what you don't know.

Remember at the end of the day that life is about relationships. You might as well have ones that you enjoy and your IT person is no different.

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